Manor House Surgery asks that all patients who are unable to attend their appointments at the surgery inform the practice in good time, so that the appointment can be offered to another patient.
DNA figures are reviewed on a weekly basis by the reception manager. These figures are then displayed in both waiting rooms to inform patients how many appointments are wasted each week.
The reception manager sends out informal DNA letters to patients who fail to attend appointments for all clinicians, including GPs, nurses and Health Care Assistants. Patients who continually fail to attend appointments at the practice will be written to formally by the Operations manager where the patient’s further registration at the practice will have to be considered.
Diagnostic and Treatment Services Appointments
North West Diagnostic and Treatment Services ask that all patients who are unable to attend their appointments inform the diagnostic and treatment services team in good time, so that the appointment can be offered to another patient.
Failure to cancel or re-arrange appointments will require patients to be re-referred to clinic by their GP. These measures have been taken to ensure waiting times are kept to a minimum.
DNA figures are reviewed on a weekly basis by the Diagnostic and Treatment Services manager.